This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through www.TWAKGEMS.eu
This Privacy Policy does not apply to the practices of third parties that do not own or control, including WIX, the website host, or any third-party services you access through www.TWAKGEMS.eu You can reference the WIX Privacy Policy to learn more about its privacy practice
https://www.wix.com/about/privacys.
1. Information we Collect
To fulfil your order, you must provide us with certain information such as your name, email address, postal address, payment information, VAT/Tax information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order for example), if you contact us directly.
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2. Why we Need Your Information and How I Use It
We rely on several legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.
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3. Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
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4. Diamond Purchases
• We are a registered Diamond Company in Belgium and as such we are subject to Belgian anti-money laundering legislation and obliged to fully cooperate with the implementation of the Laws and the Regulations governing the Diamond Sector.
• We are legally obliged by the law of 18 September 2017 to prevent money laundering and financing of terrorism and limiting the use of cash, to process your personal data to comply with our "know-your-customer" obligations.
• As a basic principle, we are obliged to identify our clients and, in case of an elevated risk, also their suppliers and verify the identification documents received before entering into a business relationship or executing a transaction.
• For private individuals a copy of a valid Identification document along with a valid address is required.
• For companies a copy of the company statute / social contract /by-laws, identification of the Board of Directors, and the Ultimate Beneficial Owners, alongside a valid identification document of an official representative will be required.
• Other documents might be required during the KYC process and you will be fully informed
• No Diamonds will be shipped before these obligations are fulfilled.
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5. Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 5 years.
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6. Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as One Drive is Privacy Shield certified.
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7. Your Rights
If you reside in certain territories, including the EU, you have several rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
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How to Contact us
For purposes of EU data protection law, TWAK. Gems is the data controller of your personal information. If you have any questions or concerns, you may contact us on william@TWAKGems.EU. Alternately, you may mail us at:
TWAK. Gems – Hoveniersstraat 55, Bus 77, 2018, Antwerp, Belgium